Press Releases | 2010

Sharp HealthCare Selects Aternity® For End User Experience
Premier Health Care Delivery System Manages and Monitors Application Performance of Allscripts™ Enterprise, Cerner, Millennium®, and other Critical Clinician Apps
Sep 28, 2010

BOSTON, MA (USA) — September 28, 2010 — Aternity Inc., the industry’s technology leader in end user experience management solutions for Global 1000 enterprises, announced today that Sharp HealthCare, San Diego`s most comprehensive health care delivery system and 2007 Malcolm Baldrige National Quality Award recipient, has selected the Aternity Frontline Performance Intelligence (FPI) Platform for its strategic end user experience management initiatives. With Aternity, Sharp HealthCare will be monitoring and analyzing the performance of a number of mission-critical applications including Allscripts and Cerner in order to pro-actively manage the deployment, adoption and on-going use of their critical clinician applications.

By uniquely transforming every desktop, physical or virtual, into a self-monitoring platform that is user-experience aware, the Aternity Frontline Performance Intelligence Platform arms IT and business executives with empirical evidence on how application performance and usage impacts end users’ productivity and how to optimize their technology to improve it. The Aternity FPI Platform culls end user performance and usage metrics from mission-critical applications in both real and virtual desktop environments, enabling enterprises to quickly gain the agility required to rapidly address issues before they impact business results. Rapid implementation and integration result in immediate ROI.

“Our previous set of monitoring tools were very challenging to deploy into our current IT environment and we had difficulty using the data they provided to truly understand how performance was impacting the productivity of our clinicians and end users,” said William Spooner, Chief Information Officer at Sharp HealthCare who was recently named CIO of the Year by the College of Healthcare Information Management Executives (CHIME) and Healthcare Information and Management Systems Society (HIMSS) for his lifetime achievements in the health care IT industry. “Aternity’s Platform was the only solution that could give us the monitoring capabilities we needed along with real-time analytics that provide us with in-depth frontline intelligence to understand application usage, usability, quality of service, user behavior and productivity. We can now proactively address end user issues so that performance distractions do not deter our focus in providing clinical excellence and high-quality patient care.”

“Sharp HealthCare is an award-winning health care delivery system that has received the U.S.’s highest presidential honor for quality and organizational performance excellence, and we are honored that they selected our FPI Platform to address a critical IT need,” said Trevor Matz, President and CEO of Aternity. “We are confident that Aternity will provide Sharp with the user-centric, proactive management capabilities they need to protect the value of their Electronic Health Record and meaningful use initiatives so that they can continue to focus on their passion for caring.”

About Sharp HealthCare
A 2007 Malcolm Baldrige National Quality Award recipient, Sharp HealthCare is San Diego`s most comprehensive health care delivery system. It is recognized for clinical excellence for services in cardiac, cancer and multiorgan transplantation, as well as orthopedics, rehabilitation, behavioral health and women`s health. Sharp HealthCare has been widely acclaimed for its commitment to transform the health care experience for patients, physicians and staff through an organization-wide performance improvement initiative called The Sharp Experience. The Sharp system includes four acute-care hospitals, three specialty hospitals, two affiliated medical groups and a health plan. To learn more about Sharp, visit www.sharp.com.

About Aternity, Inc.
Aternity redefines real end user experience management by delivering the industry’s first Frontline Performance Intelligence (FPI) Platform, effectively transforming every desktop – real or virtual – into a self-monitoring platform that is user experience aware. By arming organizations with user-centric, proactive IT management capabilities, the Aternity FPI Platform dramatically reduces business disruption and increases user productivity. With Aternity’s 360 degree view of end user experience, advanced analytics for preemptive problem detection and cause analysis, and right-time decision support capabilities, Global 1000 enterprises finally have the empirical evidence on how application performance and usage impacts business results, providing them with a path for constant improvement.

Aternity was recently named a Gartner Cool Vendor in IT Operations, a Top 10 Most Promising Start-up by Ernst & Young and Globes, and a Top 50 Startup by InformationWeek. In addition, the company has received prestigious industry recognition from the American Business Awards, the International Business Awards, The Marker, and NetworkWorld Magazine. To learn how Aternity can bring winning performance to your frontline and to find out if you qualify for a free proof-of-concept, visit www.aternity.com.

Visit EndUserExperience2Day to read all the latest happenings, cross-vertical, on the latest End User Experience trends and technologies, all in one centralized, vendor-neutral news and blog community.


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